Wellbeing FAQ

Frequently Asked Questions

What is Wellbeing Support?

Wellbeing support offers young people the opportunity to confidentiality explore issues in a private setting with someone who understands. Many students find that talking things over with a trained listener can offer a new perspective and help young people find ways to deal positively with difficult situations.

Wellbeing support is a joint process that requires your motivation and active involvement. The Wellbeing Staff member will help young people explore your feelings, thoughts and personal experiences in order to work towards finding their own solutions or find best path forward.

Wellbeing staff are trained to be non-judgmental, reflective, and respectful of individual differences. They offer professional support and expertise on a wide range of emotional and psychological difficulties


Any inquiry or problem, no matter how big or small, can be brought to the Student Wellbeing team. Common concerns include pathway planning, organisation strategies, academic pressures, problems with concentration, family and relationship difficulties, eating disorders, issues with self-esteem and confidence, depression, anxiety, grief and loss.

Sometimes there isn’t a specific problem but young people may simply want to talk about feeling unhappy or confused. Students don’t have to be in crisis or at the end of their tether before they contact a counsellor.


Some students attend only once and find this is enough. Others may need several sessions or return at different points throughout their years at high school. Every person’s particular situation is unique. The Wellbeing staff will discuss with young people what they can offer, given their personal circumstances and the resources available.

The Wellbeing service staff offer is primarily time-limited. Students who need longer-term support may be encouraged to discuss with their GP the possibility of a specialist referral. The Wellbeing team can also provide information about community counselling resources, or help individuals to find a private counsellor or local agency, if they prefer.

At Hallett Cove School we have two school based psychologists from In-School Psychology who work in school one day each week. The Student Wellbeing team can support young people to access the psychologists who have expertise in providing therapy to young people


All of the help and support we offer remains confidential. This means we do not disclose verbal or written information about individuals to others without their consent.

Confidentiality is, however, subject to certain legal constraints. There are also rare occasions when the rule of confidentiality might be waived, particularly when staff believe there is a risk to the safety and wellbeing of young people.


Student Wellbeing staff may keep written information on meetings as part of good professional practice. Individual staff may keep written memory notes of ongoing counselling sessions and actions that have been agreed on. These records stay securely within the Wellbeing Service and are for our confidential use only.


The Wellbeing team are occasionally contacted by students with concerns about a friend or partner. Caring for an emotionally troubled friend can be stressful and upsetting. The Wellbeing team are able to offer a confidential consultation, which can help to clarify students concerns and decide how best to respond. A discussion with a staff member can also help young people to keep in mind their own limits and to know when to stop intervening and seek adult support.

If a student’s friend or partner is also a student, and wants to see a staff member, they should contact us directly. By making his or her own appointment, they will feel more committed and involved, and will be much more likely to keep the appointment.

Timing and motivation are both factors in the effectiveness of Wellbeing support. This means it is important that students book their own appointments and decide for themselves whether this is the right time to seek help.